Effective Date: June 25, 2025
Last Updated: June 25, 2025
This Privacy Policy (“Policy”) describes how TryMeya, LLC (“TryMeya,” “we,” “us,” or “our”) collects, uses, maintains, and discloses personal and protected health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), and other applicable federal and state privacy laws.
By accessing or using our website, services, or telehealth platform, you acknowledge and consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information directly from you or your authorized representative:
Personal Identifiable Information (PII): Name, date of birth, email address, phone number, mailing address, and payment details
Protected Health Information (PHI): Medical history, current medications, weight, height, BMI, allergies, diagnostic results, treatment plans, and other clinical data
Technology-Related Information: IP address, device identifiers, browser information, and usage data related to the telehealth platform
We collect this information through secure intake forms, telehealth consultations, direct communication, and as otherwise permitted or required by law.
2. Permitted Uses and Disclosures of Information
In accordance with HIPAA and other applicable laws, we may use and disclose your PHI without your prior written authorization for the following purposes:
Treatment: Coordination and management of healthcare services, including consultations with licensed providers and transmission of prescriptions to affiliated pharmacies
Payment: Processing of billing, credit card charges, and claims management
Healthcare Operations: Quality assessment, administrative support, legal compliance, and customer service
As Required by Law: Disclosure to governmental or regulatory authorities pursuant to subpoena, court order, or legal obligation
Business Associates: Engagement with HIPAA-compliant third-party service providers under Business Associate Agreements (BAAs)
All such disclosures will be made in accordance with the minimum necessary standard required by HIPAA.
3. Data Safeguards
We implement and maintain appropriate administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure, including but not limited to:
End-to-end encryption of all data in transit and at rest
HIPAA-compliant storage and server environments
Access controls and audit trails
Secure, authenticated telehealth communications
Only authorized personnel with a legitimate need-to-know are granted access to your health information.
4. Individual Rights
Subject to certain limitations under applicable law, you have the right to:
Access and obtain a copy of your health information
Request corrections of inaccurate or incomplete records
Request restrictions on certain uses or disclosures
Receive an accounting of certain disclosures
Withdraw consent or revoke prior authorizations (where applicable)
File a complaint with TryMeya or the U.S. Department of Health and Human Services if you believe your rights have been violated
To exercise these rights, please contact us using the information below.
5. Third-Party Service Providers and Data Sharing
We may engage third-party vendors and partners to assist in the provision of our services. All vendors who access PHI on our behalf are bound by legally enforceable agreements that require compliance with HIPAA and this Policy. We do not sell, license, or share your PHI with unaffiliated third parties for marketing purposes without your explicit written authorization.
6. Cookies and Website Tracking
We may use cookies or similar technologies on our website to enhance functionality and analyze usage. These do not collect PHI but may be linked to personally identifiable information provided by you during your use of our services. You may disable cookies in your browser settings at any time.
7. Policy Modifications
TryMeya reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law or operational practices. The most current version will always be posted on our website. Material changes will be communicated as required by law.
8. Contact Information
If you have any questions regarding this Policy, or to exercise your privacy rights, please contact:
Privacy Officer
TryMeya, LLC
Email: [email protected]
This Privacy Policy is intended to comply with 45 C.F.R. §§ 164.500–534 and other applicable U.S. privacy and consumer protection laws.